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Ryanair's profile
Ryanair
Ryanair
Ryanair
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@Ryanair

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RyanairVerified account

@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    Two-way (sending and receiving) short codes:

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    1. Ryanair‏Verified account @Ryanair 16 Oct 2017

      Our Punctuality Update & Processing Of Refunds / Moves Is Now Almost Completed. Read more here http://bit.ly/2gmweYs pic.twitter.com/vYMNkf7N7c

      44 replies 6 retweets 36 likes
    2. Nathan‏ @zeitschlag 16 Oct 2017
      Replying to @Ryanair

      Hm, you haven't contacted me regarding the EU261 disruption compensations, the 28 days you mentioned in an earlier tweets are over ;)

      1 reply 0 retweets 0 likes
    3. Nathan‏ @zeitschlag 16 Oct 2017
      Replying to @zeitschlag @Ryanair

      You kindly asked me not to write you any other mails, but I'm still waiting for you contacting me. What can I do to speed things up?

      1 reply 0 retweets 0 likes
    4. Ryanair‏Verified account @Ryanair 16 Oct 2017
      Replying to @zeitschlag

      Unfortunately we cannot speed things up. You will be contacted shortly. DL

      1 reply 0 retweets 0 likes
    5. Nathan‏ @zeitschlag 16 Oct 2017
      Replying to @Ryanair

      How long does your EU261 compensation payment usually take? cc @flightright_DE

      1 reply 0 retweets 0 likes
    6. Ryanair‏Verified account @Ryanair 16 Oct 2017
      Replying to @zeitschlag @flightright_DE

      Hi Nathan, it can take from 14-21 working days. ED

      3 replies 0 retweets 0 likes
    7. Kelly Buchanan‏ @weekelbee 16 Oct 2017
      Replying to @Ryanair @zeitschlag @flightright_DE

      14-21 days?? 😂 I have waited over 50 working days and still no payment received. No real explanation either just excuse after excuse.

      2 replies 0 retweets 0 likes
    8. Ryanair‏Verified account @Ryanair 17 Oct 2017
      Replying to @weekelbee @zeitschlag @flightright_DE

      Hi Kelly, have you got a booking reference we can check? JH

      1 reply 0 retweets 0 likes
    9. Kelly Buchanan‏ @weekelbee 17 Oct 2017
      Replying to @Ryanair @zeitschlag @flightright_DE

      EU3V2N. 7/8 received a request for bank details which I've provided twice. "An agent will be in touch soon" is not a sufficient response now

      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 17 Oct 2017
      Replying to @weekelbee @zeitschlag @flightright_DE

      Hi Kelly, I've escalated this for you now. Please allow for a few working days for this to be processed. JH

      12:49 AM - 17 Oct 2017
      1 reply 0 retweets 0 likes
        1. Kelly Buchanan‏ @weekelbee 17 Oct 2017
          Replying to @Ryanair @zeitschlag @flightright_DE

          It was apparently escalated 29/8 and again 22/9. Yet here we are again. My complaint has now been "escalated"to CAR.

          0 replies 0 retweets 0 likes
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