@Ryanair still no response, awful customer service, 7 - 14 working days as confirmed by your twitter employee has turned out to be a lie!
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Yes, it's VUQV7Q, I've submitted 2 claims now as the first was responded too incorrectly by all accounts, thanks.
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It looks like your claim has been submitted and is being processed. You will get a closing email soon. DL
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