Please submit a general query via this link for updates on your compensation as you have not received a file number: https://contactform.ryanair.com/
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Replying to @Ryanair
Am i suppose to get an email after fillong the form? Shall I just do it again?
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Replying to @m_dcrodrigues
Yes please submit either the EU261 form or the general claim form again. JH
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Replying to @Ryanair
I can claim for the price of the tickets I booked with another airline? Since ryanair next flight was in 1 week.
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Replying to @m_dcrodrigues
Please submit this in your claim and it will be reviewed. JH
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Replying to @Ryanair
Another claim form submitted and still no email or any customer service reference number.
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Replying to @m_dcrodrigues
HI Miguel, can you advise are you getting any error messages when trying to submit your claim? JH
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Replying to @Ryanair
No. It goes well and have a message in the end saying will hear from yous in 15 days.
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Replying to @m_dcrodrigues
Hi Miguel, please screenshot this message and if you not hear anything in the given time please contact us again. JH
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No problem, thanks for getting in touch. JH
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