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@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    1. Farruco Sanjurjo‏ @madtrick 11 Oct 2017

      Farruco Sanjurjo Retweeted Farruco Sanjurjo

      .@Ryanair will you help me with your https://eu261expenseclaim.ryanair.com/  or will you continue ignoring me?(re: https://twitter.com/madtrick/status/916395118105583616 …)

      Farruco Sanjurjo added,

      Farruco Sanjurjo @madtrick
      Hey @Ryanair it looks like the form at https://eu261expenseclaim.ryanair.com/  is broken. It doesn't accept valid flight numbers like for example FR721
      Show this thread
      1 reply 0 retweets 2 likes
    2. Ryanair‏Verified account @Ryanair 11 Oct 2017
      Replying to @madtrick

      Hi, if you are having issues with the EU261 claim form please submit a general claim under the section other. JH

      3 replies 0 retweets 0 likes
    3. Farruco Sanjurjo‏ @madtrick 11 Oct 2017
      Replying to @Ryanair

      I did twice.

      1 reply 0 retweets 0 likes
    4. Farruco Sanjurjo‏ @madtrick 11 Oct 2017
      Replying to @madtrick @Ryanair

      First I got this reply:pic.twitter.com/49a3xoihRZ

      1 reply 0 retweets 0 likes
    5. Farruco Sanjurjo‏ @madtrick 11 Oct 2017
      Replying to @madtrick @Ryanair

      The second one I got the exact same response from another representative:pic.twitter.com/A8RCqkat4X

      1 reply 0 retweets 0 likes
    6. Farruco Sanjurjo‏ @madtrick 11 Oct 2017
      Replying to @madtrick @Ryanair

      Both times I got the same pre-canned response that doesn't solve my problem.

      1 reply 0 retweets 0 likes
    7. Valerie Blair‏ @valerie_mccann 11 Oct 2017
      Replying to @madtrick @Ryanair

      i have done the same!!! and got the same response! very frustrating getting nowhere!!

      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 11 Oct 2017
      Replying to @valerie_mccann

      Hi, due to large number of users, we'd still advise to keep trying as your claim will eventually go through. Thanks AR

      11:49 PM - 11 Oct 2017
      3 replies 0 retweets 0 likes
        1. New conversation
        2. Farruco Sanjurjo‏ @madtrick 12 Oct 2017
          Replying to @Ryanair @valerie_mccann

          LOL, such supportive answer! Keep trying what? And how many times should we retry? 5? 10? 20?

          1 reply 0 retweets 1 like
        3. Farruco Sanjurjo‏ @madtrick 12 Oct 2017
          Replying to @madtrick @Ryanair @valerie_mccann

          I guess I'll talk directly with my national enforcement body using https://ec.europa.eu/transport/sites/transport/files/themes/passengers/air/doc/complain_form/eu_complaint_form_en.pdf … and let them deal with you

          0 replies 0 retweets 0 likes
        4. End of conversation
        1. New conversation
        2. Valerie Blair‏ @valerie_mccann 12 Oct 2017
          Replying to @Ryanair

          doesnt recognise my flight so will continue to fail! >2 weeks -claiming add'l flight costs not comp as rebook option (easyjet) not offered!

          1 reply 0 retweets 0 likes
        3. Ryanair‏Verified account @Ryanair 13 Oct 2017
          Replying to @valerie_mccann

          Hi Valerie, have you tried calling here http://tinyurl.com/j66pajx  DL

          0 replies 0 retweets 0 likes
        4. End of conversation

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