Complaint @Ryanair. Flight home from Malaga tomorrow cancelled. Only offered a flight next week. Refused alternative carrier! Rubbish!
Hi Jan, as the strike is out of our control we cannot offer to pay for flights on other airlines. You can claim a refund. DL
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A refund would not get us home. You had a legal obligation to reroute us or find us a comparable flight. In the end we found our own!
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I accept fault not yours but no-one at desk made clear our options, only refund or flight next week, no attempt to offer alternative flights
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And your reply is not true. Even if it's beyond your control you must pay for flights with other carriers if you have none. EU & CAA regs
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