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Ryanair's profile
Ryanair
Ryanair
Ryanair
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@Ryanair

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RyanairVerified account

@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    Two-way (sending and receiving) short codes:

    Country Code For customers of
    United States 40404 (any)
    Canada 21212 (any)
    United Kingdom 86444 Vodafone, Orange, 3, O2
    Brazil 40404 Nextel, TIM
    Haiti 40404 Digicel, Voila
    Ireland 51210 Vodafone, O2
    India 53000 Bharti Airtel, Videocon, Reliance
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    1. Bethan Howells‏ @Bethan_Howells 9 Oct 2017

      @Ryanair How can you have no one available on online chat and no one answering calls when you have cancelled flights the day before?!

      1 reply 0 retweets 0 likes
    2. Ryanair‏Verified account @Ryanair 9 Oct 2017
      Replying to @Bethan_Howells

      Hi Diego, due to strikes in France on Oct 10th we have had to cancel flights. Please see the email for details DL

      1 reply 0 retweets 0 likes
    3. Bethan Howells‏ @Bethan_Howells 9 Oct 2017
      Replying to @Ryanair

      1. I'm not called Diego. 2. That doesn't answer my question.

      1 reply 0 retweets 0 likes
    4. Ryanair‏Verified account @Ryanair 9 Oct 2017
      Replying to @Bethan_Howells

      Apologies, we have operators on both calls and live chat. They may be busy at the moment. DL

      1 reply 0 retweets 0 likes
    5. Bethan Howells‏ @Bethan_Howells 9 Oct 2017
      Replying to @Ryanair

      No Live chat is unavailable and you call centre cuts off after 27 seconds. How am I supposed to deal with the mess that you have left me in?

      1 reply 0 retweets 0 likes
    6. Ryanair‏Verified account @Ryanair 9 Oct 2017
      Replying to @Bethan_Howells

      You can try and call again in a few moments. Unfortunately the cancellations are out of our control. DL

      1 reply 0 retweets 0 likes
    7. Bethan Howells‏ @Bethan_Howells 9 Oct 2017
      Replying to @Ryanair

      I appreciate that the cancellations are out of your control but the inability to communicate is not and frankly, its disgusting.

      1 reply 0 retweets 1 like
    8. Ryanair‏Verified account @Ryanair 9 Oct 2017
      Replying to @Bethan_Howells

      We have sent an email to you advising how to proceed. DL

      1 reply 0 retweets 0 likes
    9. Bethan Howells‏ @Bethan_Howells 9 Oct 2017
      Replying to @Ryanair

      The email advises me to ring you.

      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 9 Oct 2017
      Replying to @Bethan_Howells

      Please try and call our agents later and they will be able to assist you. DL

      7:32 AM - 9 Oct 2017
      1 reply 0 retweets 0 likes
        1. New conversation
        2. Bethan Howells‏ @Bethan_Howells 9 Oct 2017
          Replying to @Ryanair

          I’ve been trying to call for the last hour with no joy nor from your online chat system

          1 reply 0 retweets 0 likes
        3. Ryanair‏Verified account @Ryanair 9 Oct 2017
          Replying to @Bethan_Howells

          Apologies, someone will answer you shortly. DL

          0 replies 0 retweets 0 likes
        4. End of conversation

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