@Ryanair our flight has been cancelled 24h before and we can't get in touch with anyone. Phone goes dead and you refer to an offline webchat
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Replying to @domscrut0n
Hi, due to strikes in France on Oct 10th we have had to cancel flights. Please see the email for details DL
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Replying to @Ryanair
When I ask to change flight, you're showing we paid just £19.98 when we paid £71.38(inc baggage). Under EU law you must book us a new flight
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Replying to @domscrut0n @Ryanair
we require the next possible flight after this one so please organise a "reroute".
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Replying to @domscrut0n
Please contact our customer services to arrange a reroute. DL http://tinyurl.com/j66pajx DL
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Replying to @Ryanair
Easier said than done when you're not picking up the phone. Please don't ask me to call again later because you're busy, it isn't acceptable
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Replying to @domscrut0n
Unfortunately if they cannot answer all of the incoming calls. Please see the email sent for further info. DL
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Replying to @Ryanair
That is NOT our problem. RYANAIR are responsible for handling these situations. All I need is a conversation between myself and an agent.
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Replying to @domscrut0n @Ryanair
according to CAA laws, if we are to book a flight ourselves, we are entitled to £400 compensation due to being given less than 7 days notice
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You can make a claim here https://eu261claims.ryanair.com/ DL
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