Hi Dais. what can we do to help you? JC
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Replying to @Ryanair
However people at the desk at the airport won’t allow it
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Replying to @daisyhigs
Hi Dais, have they tried contacting customer service via our live chat: http://tinyurl.com/zpp8czp or call centre: http://tinyurl.com/j66pajx ? JC
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Replying to @Ryanair
And they said this wasn’t possible even though it had been confirmed on the phone
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Replying to @daisyhigs
Hi Dais, please keep trying, also through Live chat. They'll be able to help you. JC
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Replying to @daisyhigs
Hi Dais, please contact our customer service to explain the situation. Was there flight cancelled with us? Sorry for the inconvenience JC
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Replying to @Ryanair
No they want to cancel the flight so that it can be rebooked by my partners parents!
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Replying to @daisyhigs
2/2... but we can't assure they will be refunded. Therefore, it is best to contact customer service. Sorry for the inconvenience JC
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Replying to @Ryanair
They have managed to sort it at the airport after a lot of struggle and their friends refusing to go on the flight, so they could have it
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We are happy to hear that their problem was resolved. DL
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