@Ryanair In emergency situations something should be done to help, when a solution is handed to them as well!
2/2... but we can't assure they will be refunded. Therefore, it is best to contact customer service. Sorry for the inconvenience JC
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They have managed to sort it at the airport after a lot of struggle and their friends refusing to go on the flight, so they could have it
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We are happy to hear that their problem was resolved. DL
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