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Ryanair
Ryanair
Ryanair
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@Ryanair

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@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    Two-way (sending and receiving) short codes:

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    1. Matt Mitchell‏ @mattymitch 1 Oct 2017

      @Ryanair Hi - can I have an update on my compensation claim? Never received an e-mail to say you received it? Forum submitted over week ago

      1 reply 0 retweets 0 likes
    2. Ryanair‏Verified account @Ryanair 2 Oct 2017
      Replying to @mattymitch

      Hi Matt, it can take between 14-21 working days for a claim to be processed. DL

      1 reply 0 retweets 0 likes
    3. Matt Mitchell‏ @mattymitch 2 Oct 2017
      Replying to @Ryanair

      Hi, thanks. Should we not have had a confirmation e-mail to say you received it? Can you check this has been received?

      1 reply 0 retweets 0 likes
    4. Ryanair‏Verified account @Ryanair 2 Oct 2017
      Replying to @mattymitch

      HI Matt, can you DM us your booking reference number? DL

      2 replies 0 retweets 0 likes
    5. Matt Mitchell‏ @mattymitch 2 Oct 2017
      Replying to @Ryanair

      Hello? Can you reply please?

      1 reply 0 retweets 0 likes
    6. Ryanair‏Verified account @Ryanair 3 Oct 2017
      Replying to @mattymitch

      Hi Matt, as we said earlier have you submitted a claim online yet? DL

      1 reply 0 retweets 0 likes
    7. Matt Mitchell‏ @mattymitch 3 Oct 2017
      Replying to @Ryanair

      Yes - I have DM’d you with no reply.

      1 reply 0 retweets 0 likes
    8. Ryanair‏Verified account @Ryanair 3 Oct 2017
      Replying to @mattymitch

      If you have submitted your claim online it will be processed and you will be notified as soon as that is done. DL

      1 reply 0 retweets 0 likes
    9. Matt Mitchell‏ @mattymitch 3 Oct 2017
      Replying to @Ryanair

      I didn’t get any form of email to say you received it. All I want to know is has it arrived. I sent you my booking ref to check.

      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 3 Oct 2017
      Replying to @mattymitch

      Can you please check you junk folder. DL

      12:51 AM - 3 Oct 2017
      1 reply 0 retweets 0 likes
        1. New conversation
        2. Matt Mitchell‏ @mattymitch 3 Oct 2017
          Replying to @Ryanair

          Hi - I have. Nothing. Can you confirm or do I need to resubmit? Can you check against ref number?

          1 reply 0 retweets 0 likes
        3. Ryanair‏Verified account @Ryanair 3 Oct 2017
          Replying to @mattymitch

          Can you please try and resubmit the form? DL

          1 reply 0 retweets 0 likes
        4. Show replies

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