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Ryanair
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Ryanair
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@Ryanair

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RyanairVerified account

@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    Two-way (sending and receiving) short codes:

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    1. Miriam Malek‏Verified account @miriammalek 26 Sep 2017
      Replying to @Ryanair

      Yes I am. it keeps saying the flight information is incorrect (its not). If it finally gets past that then we get another. Pictures attachedpic.twitter.com/1jWS3SCpXX

      1 reply 0 retweets 0 likes
    2. Ryanair‏Verified account @Ryanair 26 Sep 2017
      Replying to @miriammalek

      Hi Miriam, can you try submitting it here: https://contactform.ryanair.com/  Please select 'Complaint' and then select 'Other'. LF

      1 reply 0 retweets 0 likes
    3. Miriam Malek‏Verified account @miriammalek 26 Sep 2017
      Replying to @Ryanair

      What should I upload there? I don't know how this works and there are not many instructions

      1 reply 0 retweets 0 likes
    4. Ryanair‏Verified account @Ryanair 26 Sep 2017
      Replying to @miriammalek

      You will need to fill in your booking details and in the comment box explain that you are requesting EU261 Compensation. LF

      2 replies 0 retweets 0 likes
    5. Miriam Malek‏Verified account @miriammalek 28 Sep 2017
      Replying to @Ryanair

      No one has sent the form. Its for Andre.Hugo.teixeira@gmail.com

      1 reply 0 retweets 0 likes
    6. Miriam Malek‏Verified account @miriammalek 28 Sep 2017
      Replying to @miriammalek @Ryanair

      Please can someone reply? Your claims page isnt working. Keeps saying the flight info is incorrect but it isnt

      1 reply 1 retweet 0 likes
    7. Ryanair‏Verified account @Ryanair 28 Sep 2017
      Replying to @miriammalek

      Hi Miriam, Can you please try to clear all cache & cookies and resubmit your claim following this link http://bit.ly/2wp4SaX 

      1 reply 0 retweets 0 likes
    8. Miriam Malek‏Verified account @miriammalek 28 Sep 2017
      Replying to @Ryanair

      It still doesn't work. What's the next option?

      1 reply 0 retweets 0 likes
    9. Ryanair‏Verified account @Ryanair 28 Sep 2017
      Replying to @miriammalek

      Hi Miriam, are you using this on a desktop or mobile app?

      1 reply 0 retweets 0 likes
    10. Miriam Malek‏Verified account @miriammalek 29 Sep 2017
      Replying to @Ryanair

      On desktop. i have tried on two separate desktops (mac and PC), so can you email it please? andre.hugo.teixeira@gmail.com

      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 29 Sep 2017
      Replying to @miriammalek

      Please can you submit your claim via this link https://contactform.ryanair.com/  and select complaint and then other. LR

      12:57 PM - 29 Sep 2017
      1 reply 0 retweets 0 likes
        1. New conversation
        2. Miriam Malek‏Verified account @miriammalek 30 Sep 2017
          Replying to @Ryanair

          I've already done this and they just resent the eu261 link! Not exactly helpful. Please can you read our previous exchanges.

          1 reply 0 retweets 0 likes
        3. Ryanair‏Verified account @Ryanair 30 Sep 2017
          Replying to @miriammalek

          Hi. please make sure the flight number is the same from the initial booking. additional info here: http://goo.gl/NcH3eP . thank you. JB

          1 reply 0 retweets 0 likes
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