Do you have a booking reference and claim number ? LR
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Replying to @juanarcones
Can you advise the last correspondence you received ? LR
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Replying to @juanarcones
What date did you receive the last correspondence ?LR
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Replying to @Ryanair
She’s in contact with other people with similar situation and She knows that you did offer them a refund for the train.
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Replying to @juanarcones
As advised in the letter there is link to submit expenses. LR
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Replying to @Ryanair
There are costumes in her same situation who you offered a refund, so... what can she do?
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Replying to @juanarcones
Please advise her to resubmit a claim if she is unhappy. LR
12:50 PM - 29 Sep 2017
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