@Ryanair hey! How can I send you an email or direct message? Thanx
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Its for a friend who does not have twitter account
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Her destination was MADRID & She was rebooked on flight to MALAGA.Therefore she had to provide her own transport to her destinations airport
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She was informed, while rebooking the ticket, that RyanAir will not provide her with alternatives how to get to MADRID
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and that she should do it on her own and later claim a refund.
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She also asked the person that was in charge of giving information to all the rebooked passengers
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and he also claimed that this is a EU law and that the airline will have to cover those costs.
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She’s in contact with other people with similar situation and She knows that you did offer them a refund for the train.
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As advised in the letter there is link to submit expenses. LR
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