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Ryanair's profile
Ryanair
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Ryanair
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@Ryanair

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@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    1. Louise Thomas‏ @louzengenti 28 Sep 2017

      hey @Ryanair your phone number cuts me off and your chatbot is not available... In the meantime I have 39 cancelled flights home from Lisbon

      2 replies 1 retweet 0 likes
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    2. Louise Thomas‏ @louzengenti 28 Sep 2017

      Please can someone get in contact with me? We're supposed to fly on the 5th of November and we really need 39 new flights! Thanks! 😬

      1 reply 0 retweets 0 likes
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    3. Ryanair‏Verified account @Ryanair 28 Sep 2017
      Replying to @louzengenti

      Hi Louise, we apologize for inconvenience caused. How can we help you? JT

      2 replies 0 retweets 0 likes
    4. Louise Thomas‏ @louzengenti 29 Sep 2017
      Replying to @Ryanair

      Hi, we need to be booked onto new flights coming home from Lisbon but can't get hold of anyone. Follow me and I'll DM our ref number. Thanks

      1 reply 0 retweets 0 likes
    5. Ryanair‏Verified account @Ryanair 29 Sep 2017
      Replying to @louzengenti

      Hi Louise, you can now DM us your details. JT

      1 reply 0 retweets 0 likes
    6. Louise Thomas‏ @louzengenti 29 Sep 2017
      Replying to @Ryanair

      It's OK, I got through to someone this morning and have booked another flight which you'll reimburse us for. Thanks.

      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 29 Sep 2017
      Replying to @louzengenti

      Hi Louise, if you booked flight with another airline and that booking hasn't been done by us, we wouldn't be able to refund you. JT

      5:28 AM - 29 Sep 2017
      8 replies 0 retweets 0 likes
        1. Louise Thomas‏ @louzengenti 29 Sep 2017
          Replying to @Ryanair

          I was told on the phone by your representative to book the flight myself and you would refund the difference. HER EXACT WORDS.

          0 replies 0 retweets 0 likes
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        1. Louise Thomas‏ @louzengenti 29 Sep 2017
          Replying to @Ryanair

          She then gave me an address to go to to fill in an online form with details of the new flights and which airline so you could send refund

          0 replies 0 retweets 0 likes
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        1. Louise Thomas‏ @louzengenti 29 Sep 2017
          Replying to @Ryanair

          Luckily monarch are lovely, so although we have held the seats with a deposit of £25 pp, you can pay the balance/ whole bill. DM to confirm.

          0 replies 0 retweets 0 likes
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        1. Louise Thomas‏ @louzengenti 29 Sep 2017
          Replying to @Ryanair

          They are happy for you to deal with them directly and buy these flights. You've got until 5pm today I think don't you?? I'll DM my number

          0 replies 0 retweets 0 likes
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        1. Louise Thomas‏ @louzengenti 29 Sep 2017
          Replying to @Ryanair

          I've been on hold for 37 mins...

          0 replies 0 retweets 0 likes
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        1. Louise Thomas‏ @louzengenti 29 Sep 2017
          Replying to @Ryanair

          46mins on hold now...

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        1. Louise Thomas‏ @louzengenti 29 Sep 2017
          Replying to @Ryanair

          I had good service this morning and everything was sorted. You have now ignored me all day. 39 flights and £6.5k is not a small issue.

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        1. Louise Thomas‏ @louzengenti 29 Sep 2017
          Replying to @Ryanair

          Happy to escalate to ABTA if I haven't heard from someone by 5pm on Monday.

          0 replies 0 retweets 0 likes
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