hey @Ryanair your phone number cuts me off and your chatbot is not available... In the meantime I have 39 cancelled flights home from Lisbon
Hi Louise, if you booked flight with another airline and that booking hasn't been done by us, we wouldn't be able to refund you. JT
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I was told on the phone by your representative to book the flight myself and you would refund the difference. HER EXACT WORDS.
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She then gave me an address to go to to fill in an online form with details of the new flights and which airline so you could send refund
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Luckily monarch are lovely, so although we have held the seats with a deposit of £25 pp, you can pay the balance/ whole bill. DM to confirm.
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They are happy for you to deal with them directly and buy these flights. You've got until 5pm today I think don't you?? I'll DM my number
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I've been on hold for 37 mins...
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46mins on hold now...
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I had good service this morning and everything was sorted. You have now ignored me all day. 39 flights and £6.5k is not a small issue.
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Happy to escalate to ABTA if I haven't heard from someone by 5pm on Monday.
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