Hi Gary, apologies for the delay. The live chat is experiencing a high volume of requests. They will be with you shortly. DL
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I got through, how do I make a complaint? They give different advice to the website
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Sorry to hear you are not happy with the service you received. You can make a complaint here https://contactform.ryanair.com/?cr=4-0&lg=en&id=43&compr=Other … DL
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