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Ryanair's profile
Ryanair
Ryanair
Ryanair
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@Ryanair

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RyanairVerified account

@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    Two-way (sending and receiving) short codes:

    Country Code For customers of
    United States 40404 (any)
    Canada 21212 (any)
    United Kingdom 86444 Vodafone, Orange, 3, O2
    Brazil 40404 Nextel, TIM
    Haiti 40404 Digicel, Voila
    Ireland 51210 Vodafone, O2
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    1. Apt‏ @how_apt 27 Sep 2017

      Apt Retweeted Simon Calder

      Thoughts and prayers with @Ryanair Customer Service reps today.https://twitter.com/SimonCalder/status/913120050210639872 …

      Apt added,

      Simon CalderVerified account @SimonCalder
      Ryanair MUST offer passengers on 20,000 cancelled flights the option of being re-booked on other airlines, says CAA: http://www.independent.co.uk/travel/news-and-advice/ryanair-cancellations-flights-sued-legal-action-latest-news-updates-a7970851.html …
      1 reply 0 retweets 1 like
    2. Ryanair‏Verified account @Ryanair 28 Sep 2017
      Replying to @how_apt

      Hi, if you would like to contact us in relation to a claim please follow this link. https://contactform.ryanair.com/  DL

      1 reply 0 retweets 0 likes
    3. Apt‏ @how_apt 28 Sep 2017
      Replying to @Ryanair

      Thx. Rather than Ryanair to SXF, then train to HAM (as I've now booked), will you pay for @easyJet flight to HAM, as per @UK_CAA guidelines?

      1 reply 0 retweets 0 likes
    4. Ryanair‏Verified account @Ryanair 28 Sep 2017
      Replying to @how_apt @easyJet @UK_CAA

      Hi, if you'd like to submit a claim please see this page https://contactform.ryanair.com/  DL

      1 reply 0 retweets 0 likes
    5. Apt‏ @how_apt 28 Sep 2017
      Replying to @Ryanair

      Thx again. To confirm—I can book on EasyJet or other airline direct to HAM, then use that form and Ryanair will pay me back. Is that right?

      1 reply 0 retweets 0 likes
    6. Ryanair‏Verified account @Ryanair 28 Sep 2017
      Replying to @how_apt

      We are only refunding the total price of the cancelled flights. But you can claim through that form if you wish. DL

      1 reply 0 retweets 0 likes
    7. Apt‏ @how_apt 28 Sep 2017
      Replying to @Ryanair

      Unclear as to what I can claim for if Ryanair won't pay for alt. flight, as per CAA guidelines in article upthread, and on #r4today this AM.

      1 reply 1 retweet 1 like
    8. Ryanair‏Verified account @Ryanair 28 Sep 2017
      Replying to @how_apt

      Hi, we are offering a refund or an alternative flight on one of our other planes. If you wish to make another claim you can do so. DL

      1 reply 0 retweets 0 likes
    9. Apt‏ @how_apt 28 Sep 2017
      Replying to @Ryanair

      Believe I'm entitled to ask you to book seats on another airline pls. I'd rather you do that than get train with toddler please. Thank you.

      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 28 Sep 2017
      Replying to @how_apt

      You can try and book an alternative flight with us here http://bit.ly/2xLKT5V  DL

      2:26 AM - 28 Sep 2017
      1 reply 0 retweets 0 likes
        1. New conversation
        2. Apt‏ @how_apt 28 Sep 2017
          Replying to @Ryanair

          Ryanair is in news accused of breaking the law, and this pic is my point. Not your fault I know. Let's leave it there—thanks for trying. :-)pic.twitter.com/YRstA33GmF

          1 reply 0 retweets 0 likes
        3. Apt‏ @how_apt 28 Sep 2017
          Replying to @how_apt @Ryanair

          Not that I'd ever like to be described as "average"...(!) Cheers.

          0 replies 0 retweets 0 likes
        4. End of conversation

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