Hi Nikki, please submit a complaint and our team will review it https://contactform.ryanair.com/?cr=4-0&lg=en&id=43&compr=Services+on+Board … Thank you. JT
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Replying to @Ryanair
I already did but was told to contact inflight sales. Asked for their email address a week ago and still nothing!
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Replying to @nikkihop2009
Hi Nikki, can you send us your booking reference? JT
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Replying to @nikkihop2009
Hi Nikki, can you check your credit card as I can see you have been refunded 21.12€ today back to the card used to make a booking. JT
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Replying to @Ryanair
Thanks I will check my bank statement later when I get home
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Replying to @nikkihop2009
Hi Nikki, you are welcome. Please do send us a confirmation as soon as you have it. JT
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Replying to @Ryanair
I've checked my bank and I've had nothing credited to me. When should this amount arrive?
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Replying to @nikkihop2009
Hi Nikki, that is odd as we can clearly see that the refund of 21.12€ was sent to the credit card used for booking of the flight. JT
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Replying to @Ryanair
Just checked my bank account again (from where I purchased flight) and it is now there - thanks
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Glad to hear, thanks for letting us know. Thanks for getting in touch. JH
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