@Ryanair made a complaint regarding refusing to refund items after baggage delayed. Complaint refused as ‘bag returned within 24 hours’.
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However it was not. Plus, nowhere on Ryan air or CAA or Montreal Convention is 24 hours stated. Ryan Air employee told us to buy items and
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Would receive a refund. Do I need to take this to a small claims court or can you contact me regarding this? TERRIBLE customer service!
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Replying to @BarryShaw10
Hi Barry, please contact our reservations department via http://tinyurl.com/j66pajx .ED
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Replying to @Ryanair
I have done this several times and told they cannot help me as it is the reservation line and I need to make another online complaint!!

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Replying to @BarryShaw10 @Ryanair
So could you please provide me an alternative suggestion? Been ongoing for 3 weeks now, terrible customer service.
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Replying to @BarryShaw10
Hi, We would suggest the same please use this link https://contactform.ryanair.com/?cr=4-0&lg=en&id=43&compr=Other … , please state you are unhappy with response to your claim. ED
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Replying to @Ryanair
I HAVE DONE THIS!! MADE A CLAIM , A COMPLAINT X2, plus emails online chat and phone calls!! Are you really suggesting ANOTHER online form?!
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Replying to @BarryShaw10 @Ryanair
Your company has created a lie stating I received baggage back in 24 hours. False. And this 24 hour rule is not stated ANYWHERE on your site
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Replying to @BarryShaw10 @Ryanair
And also nowhere on CAA or in the Montreal Convention is this 24 hour rule stated. You are lying to me to get out of paying when your own
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Hi Barry, could you please DM us with your reservation number? ED
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