Hi Ron, Is there something we can assist you with? TT
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Replying to @Ryanair
I want to know why I have been charged £40 per trip for a 13kg checked bag? I fly out to Milan tomorrow.
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Replying to @RonmacCartoons
Hi Ron, we do not sell 13 kg bags, we only sell 20 kg for £40 . ED
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Replying to @Ryanair
Not asking to buy one! MY checked luggage is 13kg and I've been charged £40 each way to put it in the hold.
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Replying to @RonmacCartoons
Could you please advise us of your booking reference? ED
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Replying to @Ryanair
I only have flight number which I've just given you. Or do you want the holiday agency reference number?
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Replying to @RonmacCartoons
Hi Ron, we would need your Ryanair 6 digit booking reference, this would be stated on the Itinerary. ED
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Replying to @Ryanair
Don't have an itinerary. Yr website won't allow me to log in cos this was not booked direct but through Groupon.
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Replying to @RonmacCartoons
Hi Ron, have you received your boarding passes yet? ED
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Hi Ron, thank you for that, you have been charged correctly, you have x2 20kg bags each way. ED
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