That doesn't help at all. Not knowing about flights affects everyone who is booked. You are making people wait to find out.
Hi Kirsty I can confirm it only affects less than 2% of our schedule.
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No you bloody well cannot confirm! 2% will be cancelled, the other 98% are panicked about their own flights: 100% of customers are affected!
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Say that to someone with anxiety. Especially those with special commitments or who would be severely out of pocket IF they got cancelled.
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Yeah I'm a super nervous flyer so this is not helping me at all! Fly Thursday morning and still don't know what's happening.
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Only!!! And that's why they aren't arsed and going ahead and doing it! 2% is still 2% of a hell of a lot of people!
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