If you've booked a bag for travel during November why can't you be allowed 20kg?
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Hi Kira, Unfortunately if you have already purchased a 15 kg bag then you can only check in 15 kg, or upgrade online to a 20kilo. ED
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How about introducing customer service?
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Boarding passes for flights after Nov 1 still show existing policy. Will be interesting at the gate!pic.twitter.com/pQ0wSKOHr2
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This policy is to do with delays boarding. What about delays due to other issues ie seats purchased not being available. Just a question?
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