@Ryanair never have I experienced such shocking customer service, put a complaint in 3 weeks ago, no reply despite my efforts 
Hi Hannah, have you got a flight booking reference we can look into? JH
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BJQ1JL is one of the bookings but my son is separate and havnt got his booking ref to hand
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Hi Hannah, I've passed this on to the agent dealing with your claim. Please allow a few days for this to be investigated. JH
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