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Ryanair's profile
Ryanair
Ryanair
Ryanair
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@Ryanair

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RyanairVerified account

@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    Two-way (sending and receiving) short codes:

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    1. Darren Artley‏ @dazartley 8 Sep 2017

      £110 to do a name change with @Ryanair more than the flight... For a slight oversight. Absolutely disgusted and customer service no help.

      2 replies 0 retweets 0 likes
    2. Ryanair‏Verified account @Ryanair 8 Sep 2017
      Replying to @dazartley

      Hi Darren, can you advise is it a full name change or a misspelled name? ED

      2 replies 0 retweets 0 likes
    3. Darren Artley‏ @dazartley 8 Sep 2017
      Replying to @Ryanair

      It's a surname, so forenames are fine, but wrong surname. Hope that helps.

      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 8 Sep 2017
      Replying to @dazartley

      Hi Darren, the name change fee would apply in this case. ED

      9:25 AM - 8 Sep 2017
      4 replies 0 retweets 0 likes
        1. New conversation
        2. Darren Artley‏ @dazartley 8 Sep 2017
          Replying to @Ryanair

          Which is fine; if you're name change fee was reasonable. Other airlines charge £30, I get there is admin involved, but this is profiteering

          1 reply 0 retweets 0 likes
        3. Darren Artley‏ @dazartley 8 Sep 2017
          Replying to @dazartley @Ryanair

          To an absolute extreme. I find it very disappointing and will be left using other airlines in future. Not that you care.

          0 replies 0 retweets 0 likes
        4. End of conversation
        1. Thomas Merriman‏ @TomMerriman82 8 Sep 2017
          Replying to @Ryanair @dazartley

          Just out of interest, can you break that £110 down? What costs are involved for it to equate to that?

          0 replies 0 retweets 1 like
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        2. Darren Artley‏ @dazartley 8 Sep 2017
          Replying to @Ryanair

          I would also be interested in this breakdown of cost @TomMerriman82 and I'm sure ED will oblige me with the answer. What does the £110 cover

          1 reply 0 retweets 0 likes
        3. Thomas Merriman‏ @TomMerriman82 8 Sep 2017
          Replying to @dazartley @Ryanair

          I understand a charge, it is what it is, but £110 is very excessive. I look forward to a breakdown of the charge.

          0 replies 0 retweets 1 like
        4. End of conversation
        1. Darren Artley‏ @dazartley 9 Sep 2017
          Replying to @Ryanair

          Hi ED, can you give me a breakdown of the £110 charge please. Thanks in anticipation.

          0 replies 0 retweets 0 likes
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