How many chats are the #Ryanair chat staff handling at a time? 30 mins, and still waiting to start the actual conversation.
Sorry to hear that. Is there anything we can help you with on Twitter, Fiona?
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Well, an hour after starting the chat, your agent has gone away to get a decision about extra weight allowance for meds and disability gear.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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They'll get back in 2-3 hours with a decision. Last time, by phone, this took 10mins.
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