@Ryanair online chat has breached confidentiality,discussing booking,making changes when given wrong security check details
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HWSV8P I also have full chat transcript of this to prove security breach
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Also have charged me another £13 before allowing me to check in because apparently my 67 year old father has become and adult since booking!
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Hi Kerry, I can see from your booking that you have submitted a complaint about this issue.Did you add the chat transcript to the complaint?
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And just been informed in phonecall that the number on your website for complaints and refunds can't deal with complaints or refunds??!!!
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First agent didn't bother checking security details at all, second accepted incorrect ones and third couldn't explain age regression issue
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Can you confirm, you have added the chat transcript to your complaint? JH
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Yes, doesn't change fact that I've been charged money for nothing or that Ryanair seem to think my father holds the elixir of life!!
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Hi Kerry, we do apologise for this. Our customer service department will be in touch regarding your complaint. LR
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