Hi Lou, have you tried to contact our customer service center? Thank you. JT
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Replying to @Ryanair
Hi, yes I did. He told me to fill in an online complaint form. I've done that twice and had no response at all.
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Replying to @loumiller9
Hi, Can you advise us of when you submitted this? ED
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Replying to @loumiller9
Hi, can you please advise us of your booking reference? ED
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Replying to @Ryanair
It was J14DNX, Stanstead to Pisa on 11. June at 8.45am
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Replying to @loumiller9
Hi Lou, Very sorry to hear this. I have passed this onto the agent assigned to this case to give you a response. ED
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Replying to @loumiller9
Hi Lou, we understand Sorry for the inconvenience. ED
8:09 AM - 3 Sep 2017
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