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Ryanair
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Ryanair
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@Ryanair

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@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    1. Leanne Creasey‏ @OHLeanne 2 Sep 2017

      Booked the wrong @Ryanair flight by mistake and the service agent tells me it's £99 to amend even though it's £46.99 to rebook online.pic.twitter.com/ljermS7wmb

      2 replies 0 retweets 0 likes
      Show this thread
    2. Ryanair‏Verified account @Ryanair 2 Sep 2017
      Replying to @OHLeanne

      Hi Leanne, sometimes it does work out cheaper to purchase a new ticket. ED

      1 reply 0 retweets 0 likes
    3. Leanne Creasey‏ @OHLeanne 2 Sep 2017
      Replying to @Ryanair

      But it booked it only 30 minutes ago! It says on your website policy you have a 24 hour grace periodpic.twitter.com/otpLQeHqA9

      1 reply 0 retweets 0 likes
    4. Leanne Creasey‏ @OHLeanne 2 Sep 2017
      Replying to @OHLeanne @Ryanair

      it even says flight minor corrects will be free and you only have to pay the difference! I spotted the issue straight away

      1 reply 0 retweets 0 likes
    5. Ryanair‏Verified account @Ryanair 2 Sep 2017
      Replying to @OHLeanne

      Hi Leanne, yes this is correct if you have booked within 24 hours you have a grace period for fair difference only. ED

      1 reply 0 retweets 0 likes
    6. Leanne Creasey‏ @OHLeanne 2 Sep 2017
      Replying to @Ryanair

      Ok - but your service agent says that the difference is £99 when I can see online it's the same price on the day I requested.

      1 reply 0 retweets 0 likes
    7. Ryanair‏Verified account @Ryanair 2 Sep 2017
      Replying to @OHLeanne

      Hi Leanne, could you please DM us with your reservation number/ email address and the route you need changing? ED

      1 reply 0 retweets 0 likes
    8. Leanne Creasey‏ @OHLeanne 2 Sep 2017
      Replying to @Ryanair

      Thank you - I sent a screen shot of your message and my flight was changed free of charge 🙌🏻

      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 2 Sep 2017
      Replying to @OHLeanne

      Ah perfect! :) ED

      11:15 AM - 2 Sep 2017
      0 replies 0 retweets 0 likes

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