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Ryanair's profile
Ryanair
Ryanair
Ryanair
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@Ryanair

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@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    Two-way (sending and receiving) short codes:

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    1. Matthew Strover‏ @Matthew_Strover 22 Aug 2017

      Checked in with @ryanair, you put us in random seats. Assume this is an error and not you trying to make an extra £14? Please can you sort?pic.twitter.com/TAqwh7rTHQ

      5 replies 2 retweets 4 likes
    2. Ryanair‏Verified account @Ryanair 22 Aug 2017
      Replying to @Matthew_Strover

      Hi, seats are allocated at random at the time of check-in, unless you choose to sit together, from as little as €/£2. AR

      1 reply 0 retweets 0 likes
    3. Matthew Strover‏ @Matthew_Strover 22 Aug 2017
      Replying to @Ryanair

      Why would you charge people in the same booking to sit together? Can you please sort and put Mary and I together. Cheers

      3 replies 1 retweet 1 like
    4. Matthew Strover‏ @Matthew_Strover 23 Aug 2017
      Replying to @Matthew_Strover @Ryanair

      Hi @Ryanair are you sorting this? You haven't asked for our flight details - but assume you're in control.. thanks again

      1 reply 1 retweet 1 like
    5. Ryanair‏Verified account @Ryanair 23 Aug 2017
      Replying to @Matthew_Strover

      Hi, whats the issue we can help you with? Thanks AR

      1 reply 0 retweets 0 likes
    6. Matthew Strover‏ @Matthew_Strover 23 Aug 2017
      Replying to @Ryanair

      We booked flights together and for some reason we are not sitting together... Can you change the seats to sit us next to each other. Thanks

      2 replies 1 retweet 0 likes
    7. Ryanair‏Verified account @Ryanair 23 Aug 2017
      Replying to @Matthew_Strover

      You can change your seats online under View Boarding Passes on the website. LF

      1 reply 0 retweets 0 likes
    8. Matthew Strover‏ @Matthew_Strover 23 Aug 2017
      Replying to @Ryanair

      But you want to charge for it - I don't care where we sit, as long as together. Doesn't really comply with your customer experience agenda

      1 reply 1 retweet 1 like
      Ryanair‏Verified account @Ryanair 23 Aug 2017
      Replying to @Matthew_Strover

      As per T's&C's when checking in with free randomly allocated seats, the seats are thus allocated randomly free of charge. LF

      7:00 AM - 23 Aug 2017
      6 replies 0 retweets 0 likes
        1. Matthew Strover‏ @Matthew_Strover 23 Aug 2017
          Replying to @Ryanair

          "Randomly" would suggest with no interference - this is inaccurate for your allocation software...

          0 replies 0 retweets 0 likes
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        1. Matthew Strover‏ @Matthew_Strover 23 Aug 2017
          Replying to @Ryanair

          Which ensures that customers are purposely not sat next to each other - which therefore is not random. Also, utterly disgraceful behaviour

          0 replies 0 retweets 1 like
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        1. Matthew Strover‏ @Matthew_Strover 23 Aug 2017
          Replying to @Ryanair

          As you haven't responded, can you confirm if this is legally "randomly allocated"? Noticed you removed the Regulations for this in the T&Cs

          0 replies 0 retweets 0 likes
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        1. Matthew Strover‏ @Matthew_Strover 23 Aug 2017
          Replying to @Ryanair

          @Ryanair your lack of response in regards to seat allocation being "randomly" selected hasn't come yet - anything I can help with?

          0 replies 0 retweets 1 like
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        1. Matthew Strover‏ @Matthew_Strover 24 Aug 2017
          Replying to @Ryanair

          @Ryanair how can I escalate my complaint around this? You're profiting from bad practice, but I'd like to give you an opportunity to discuss

          0 replies 0 retweets 0 likes
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        1. Matthew Strover‏ @Matthew_Strover 26 Aug 2017
          Replying to @Ryanair

          @Ryanair thanks for getting back to me - your customer service is as good as your seat policy. Good thing most of this flight agree..

          0 replies 0 retweets 0 likes
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