We are sorry that we cannot be of further assistance with regards to this matter.
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Sorry ed that's not good enough as they had the booking ref with 2 cases paid for and took a further £90 on the day of my wife's flight
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Hi Ed are we going to get this sorted today ?
End of conversation
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In my eyes we have still been mugged online which I find unacceptable
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If we made the adjustment ourselves I would accept it but my wife spoke to a Ryan air representative to adjust the booking
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We are happy to receive a credit to use against future bookings as a compromise
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