@Ryanair contact you straight away after you post on twitter but then ignore you when you DM them as it's not visible to the public-5 days 
Hi Stephen your booking reference number does not seem to be correct could you please re check it and send it again. Thanks. KD
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One of your customer services found it and it's because it's almost 2years and she had to dig
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Also she escalated it 4 weeks ago and I've still heard nothing from Ryanair
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Also the refund is waitjng to be paid all they needed was my bank details which I've sent 4 times now and twice by email
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And have delivery and read receipts to prove this-I will send a photo of the itinerary from when I booked this as proof
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The ref is correct as the booking email from Ryanair confirms
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