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Ryanair's profile
Ryanair
Ryanair
Ryanair
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@Ryanair

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RyanairVerified account

@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    Two-way (sending and receiving) short codes:

    Country Code For customers of
    United States 40404 (any)
    Canada 21212 (any)
    United Kingdom 86444 Vodafone, Orange, 3, O2
    Brazil 40404 Nextel, TIM
    Haiti 40404 Digicel, Voila
    Ireland 51210 Vodafone, O2
    India 53000 Bharti Airtel, Videocon, Reliance
    Indonesia 89887 AXIS, 3, Telkomsel, Indosat, XL Axiata
    Italy 4880804 Wind
    3424486444 Vodafone
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    1. Adrian Weckler‏Verified account @adrianweckler 17 Aug 2017

      I sent this 8 business days ago, so I've another 37 business days to wait until @aerlingus replies. Speedy.pic.twitter.com/rymNMo7tOd

      25 replies 8 retweets 29 likes
    2. Brian Nisbet‏ @natural20 17 Aug 2017
      Replying to @adrianweckler @AerLingus

      9 working weeks? To presumably then say they can't help you? They are great in the air, but their customer service is early 20th century.

      1 reply 0 retweets 1 like
    3. Adrian Weckler‏Verified account @adrianweckler 17 Aug 2017
      Replying to @natural20 @AerLingus

      My impression from staff is that they're pared back to the bone and can't deal with customer service much anymore. BA takeover, perhaps.

      1 reply 1 retweet 2 likes
    4. Brian Nisbet‏ @natural20 17 Aug 2017
      Replying to @adrianweckler @AerLingus

      Perhaps, but it's so short-sighted. Companies live and die on their service reputation these days.

      1 reply 0 retweets 1 like
    5. Adrian Weckler‏Verified account @adrianweckler 17 Aug 2017
      Replying to @natural20 @AerLingus

      I think the bet is that they actually don't. ie Ryanair isn't better, so there's an acceptably low bar that can be practised.

      3 replies 1 retweet 2 likes
      Ryanair‏Verified account @Ryanair 17 Aug 2017
      Replying to @adrianweckler @natural20 @AerLingus

      Hi Adrian, we pride ourselves on fast turnarounds and answer 99% of customer queries within 7 working days. #ShouldHaveFlownRyanair

      9:24 AM - 17 Aug 2017
      • 1 Retweet
      • 7 Likes
      • Jack Leonard Glen Mulcahy 📱 gavinquinlan Ian Bowell Aishling Donnellan Chris Murphy maloner
      4 replies 1 retweet 7 likes
        1. Adrian Weckler‏Verified account @adrianweckler 17 Aug 2017
          Replying to @Ryanair @natural20 @AerLingus

          That sounds appealing right about now :)

          0 replies 1 retweet 3 likes
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        1. Jerry‏ @jerry2623 17 Aug 2017
          Replying to @Ryanair @adrianweckler and

          how come @Ryanair you hire me a car and say free cancellation and now will charge me 25 euro to cancel a month in advance #AwaitResponse

          0 replies 1 retweet 1 like
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        1. Hazel  🪴 🐩 🧶‏ @Hazel_ok 17 Aug 2017
          Replying to @Ryanair @adrianweckler and

          Props to your social listening team! 😉

          0 replies 0 retweets 1 like
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        1. David Cullen‏ @DavidCullenTech 17 Aug 2017
          Replying to @Ryanair @adrianweckler and

          You weren't so quick & smart @Ryanair when you left me and my family in airport for 13 hours the other week. Flight was nearly 10hrs late.

          0 replies 0 retweets 0 likes
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