Hello @Ryanair - when do you think I can expect a response???https://twitter.com/benallen_9/status/897492566006009859 …
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Replying to @Ryanair
Booking reference USSPVH. Look forward to hearing from you!
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Replying to @Ryanair
The last correspondence I received was on 10/08. I responded on 11/08 (as per the attached) and am yet to hear back. Very frustrating!pic.twitter.com/hM8LrSJ7ui
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Replying to @benallen_9
Hi, please allow 7 working days for our customer service team to get back to your response and they will be able to advise you. ED
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Replying to @Ryanair
You must be joking? I waited over 7 days and heard nothing - I followed up and it's now been 6 days and I still have no answers!
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Replying to @benallen_9 @Ryanair
I'm a Ryanair fan but this is horrendous customer service. Surely this can be escalated with the Refunds team? It's a fairly simple query!
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Hi Ben, I have passed this on to our customer service department as a matter of urgency. We do apologise. LR
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