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Ryanair's profile
Ryanair
Ryanair
Ryanair
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@Ryanair

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RyanairVerified account

@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    Two-way (sending and receiving) short codes:

    Country Code For customers of
    United States 40404 (any)
    Canada 21212 (any)
    United Kingdom 86444 Vodafone, Orange, 3, O2
    Brazil 40404 Nextel, TIM
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    1. Tam‏ @TamKDe 15 Aug 2017

      @Ryanair how do I go abouts speaking to a rep who can actually help with my cancelled flight? #worstservicever

      3 replies 1 retweet 1 like
    2. Ryanair‏Verified account @Ryanair 15 Aug 2017
      Replying to @TamKDe

      Hi Tam, how can we help you? JT

      1 reply 0 retweets 0 likes
    3. Tam‏ @TamKDe 15 Aug 2017
      Replying to @Ryanair

      Trying to get a refund for hotel. Told to use complaint form. Can't reply to the rep, Donat, who responded. Being told to fill another form

      1 reply 1 retweet 1 like
    4. Ryanair‏Verified account @Ryanair 15 Aug 2017
      Replying to @TamKDe

      Hi Tam, were you using our live chat services or our phone line customer service? Thanks. JT

      2 replies 0 retweets 0 likes
    5. Tam‏ @TamKDe 15 Aug 2017
      Replying to @Ryanair

      Then got an email reply to my complaint form, but cannot reply to him

      1 reply 0 retweets 0 likes
    6. Ryanair‏Verified account @Ryanair 15 Aug 2017
      Replying to @TamKDe

      Hi Tam, were they advising you to send back additional documentation? Thanks. JT

      1 reply 0 retweets 0 likes
    7. Tam‏ @TamKDe 15 Aug 2017
      Replying to @Ryanair

      No, he referenced my flight refund and ignored the items (hotel, transport etc) that were in fact meant to be refunded

      1 reply 1 retweet 1 like
      Ryanair‏Verified account @Ryanair 15 Aug 2017
      Replying to @TamKDe

      Hi Tam, if you feel that answer was unsatisfactory you can submit a complaint on that letter. https://contactform.ryanair.com/?cr=4-0&lg=en&id=43&compr=Other … Thanks. JT

      6:47 AM - 15 Aug 2017
      3 replies 0 retweets 0 likes
        1. Tam‏ @TamKDe 15 Aug 2017
          Replying to @Ryanair

          So all this communication and you're sending me back to the same place? Here's the issue with your company's customer service

          0 replies 0 retweets 0 likes
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        1. Tam‏ @TamKDe 15 Aug 2017
          Replying to @Ryanair

          Rather than having phone and online reps who can actually do something you make your customers fill out form

          0 replies 0 retweets 0 likes
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        1. Tam‏ @TamKDe 15 Aug 2017
          Replying to @Ryanair

          Then we get stuck communicating with different people, rather than having one representative who helps in one shot.

          0 replies 0 retweets 0 likes
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