@Ryanair your system crashed as we were adding bags to our booking & we have been charged for 8 cases instead of 4, how do we get a refund?
Hi, you would need to contact our reservations department via live chat http://tinyurl.com/zpp8czp or http://tinyurl.com/j66pajx . ED
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We have tried that but was told you don't do refunds which is very unfair as it was your system that crashed.
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Can you please confirm what we do next, as we shouldn't be charged for your system error?
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