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Ryanair's profile
Ryanair
Ryanair
Ryanair
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@Ryanair

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RyanairVerified account

@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    Two-way (sending and receiving) short codes:

    Country Code For customers of
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    1. Ryanair‏Verified account @Ryanair 25 Jul 2017
      Replying to @Ben_Brk

      Hi Ben, you will need you boarding pass and flight details for this. JH

      1 reply 0 retweets 0 likes
    2. Ben‏ @Ben_Brk 26 Jul 2017
      Replying to @Ryanair

      Thanks a mil. And once I've submitted will I receive a notification that it's submitted? How long does it usually take to get a reply?

      1 reply 0 retweets 0 likes
    3. Ryanair‏Verified account @Ryanair 26 Jul 2017
      Replying to @Ben_Brk

      Hi Ben, it usually takes 10-14 working days for a response. EA

      1 reply 0 retweets 0 likes
    4. Ben‏ @Ben_Brk 31 Jul 2017
      Replying to @Ryanair

      Hi. Just received our response. Thanks a million. However it's not clear if both passengers will be compensated. Do we have to file another?

      1 reply 0 retweets 0 likes
    5. Ryanair‏Verified account @Ryanair 31 Jul 2017
      Replying to @Ben_Brk

      are you claiming the EU261? Thanks MV

      1 reply 0 retweets 0 likes
    6. Ben‏ @Ben_Brk 31 Jul 2017
      Replying to @Ryanair

      Yes. And I received a letter confirming comp but only for 1 of the two traveling passengers. Just wondering why?

      1 reply 0 retweets 0 likes
    7. Ryanair‏Verified account @Ryanair 31 Jul 2017
      Replying to @Ben_Brk

      what is the reference? Thanks MV

      1 reply 0 retweets 0 likes
    8. Ben‏ @Ben_Brk 31 Jul 2017
      Replying to @Ryanair

      1650676/CMD6JI thanks!

      1 reply 0 retweets 1 like
    9. Ryanair‏Verified account @Ryanair 31 Jul 2017
      Replying to @Ben_Brk

      I can see both passengers traveled so you would receive compensation for both. Thanks MV

      1 reply 1 retweet 0 likes
    10. Ben‏ @Ben_Brk 31 Jul 2017
      Replying to @Ryanair

      Ok thanks. I will wait and see if the full amount comes through. The letter indicated only the amount for one would be paid.

      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 31 Jul 2017
      Replying to @Ben_Brk

      if you have any issues let us know. Thanks MV

      6:38 AM - 31 Jul 2017
      1 reply 0 retweets 0 likes
        1. New conversation
        2. Ben‏ @Ben_Brk 31 Jul 2017
          Replying to @Ryanair

          What's the best way to claim for the 2nd passenger if we only receive the amount for 1? Reply to the email directly?

          1 reply 1 retweet 0 likes
        3. Ryanair‏Verified account @Ryanair 31 Jul 2017
          Replying to @Ben_Brk

          you would need to submit a new claim. Thanks MV

          0 replies 1 retweet 0 likes
        4. End of conversation

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