.@Ryanair promised me a refund 6 days ago, contacted them to see where it is and was basically told 'oops we're not really giving it to you'pic.twitter.com/EDZr4u0gr4
Hi Katie, Can you please provide via DM your booking reference and claim number LR
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We haven't put a claim in yet, we were told 6 days ago we were getting the refund so didn't know I had to. Only just told now we're not
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Can you please provide your booking reference and claim number via DM for us to look in to this. LR
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