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Ryanair's profile
Ryanair
Ryanair
Ryanair
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@Ryanair

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RyanairVerified account

@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    Two-way (sending and receiving) short codes:

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    1. Matt Sharff‏ @Sharffy 25 Jul 2017

      @Ryanair refusing to refund flights despite my BROKEN BACK AND NECK!!! Taking customer service to a whole new level. Disgusting.

      1 reply 2 retweets 1 like
    2. Ryanair‏Verified account @Ryanair 25 Jul 2017
      Replying to @Sharffy

      Hi Matt do you have a complaint reference number and can you advise if medical documentation was attached to your request. DW

      2 replies 0 retweets 0 likes
    3. Matt Sharff‏ @Sharffy 25 Jul 2017
      Replying to @Ryanair

      pic.twitter.com/MBQr5cFczg

      1 reply 0 retweets 0 likes
    4. Ryanair‏Verified account @Ryanair 25 Jul 2017
      Replying to @Sharffy

      Matt in the correspondence sent from our customer service team did it explain the reason for each decision. Thanks DW

      1 reply 0 retweets 0 likes
    5. Matt Sharff‏ @Sharffy 25 Jul 2017
      Replying to @Ryanair

      No it didn't. As you can appreciate, confused as one pending refund and others credits!! Credits no good to a man with a broken neck

      1 reply 1 retweet 0 likes
    6. Ryanair‏Verified account @Ryanair 25 Jul 2017
      Replying to @Sharffy

      Hi Matt, can you DM us your booking reference please? LF

      2 replies 0 retweets 1 like
    7. Matt Sharff‏ @Sharffy 25 Jul 2017
      Replying to @Ryanair

      Can't DM you unless you follow me

      1 reply 0 retweets 0 likes
    8. Ryanair‏Verified account @Ryanair 25 Jul 2017
      Replying to @Sharffy

      I have now followed you. Could you plesae DM me the reference number you are having issues with? KD

      1 reply 0 retweets 0 likes
    9. Matt Sharff‏ @Sharffy 25 Jul 2017
      Replying to @Ryanair

      Have DM all refs. None resolved. You have our bank details. All should be refunded.

      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 25 Jul 2017
      Replying to @Sharffy

      I have replied to your private message Matt. DW

      8:59 AM - 25 Jul 2017
      0 replies 0 retweets 0 likes

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