Hi Jose do you have a booking reference and a complaint reference? DW
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Of course. N/ Ref.1613325/CM8VUV/AEM
Thanks. Twitter will use this to make your timeline better. UndoUndo
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And the answer has been that it's non refundable (Art. 10), but article 10.4 says it's possible in case of illness.
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Art 10.4 states a refund may be possible at our discretion. Can you advise on the illness in PM as the doctors note is in Spanish. DW
End of conversation
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I can see that your discretion is always deny the
#refund, even though you don't understand the doctors note and the illness. -
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