Sorry to hear, but there was no assistance booked, please check your itinerary. IR
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You're really not getting this? You left an 85 year woman on her own as my sisters bag was stolen along with her passport to get on...
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On a plane, she missed her flight as you left her on her own... she's 85 and needed assistance, it's not my itinerary, it's my 85 year...
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old mother who is now stuck in Barcelona because of your incompetence. I have been sent the booking for assistance to my email.
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This is a disgrace. And you wouldn't help her on to another flight without charging her and my sister? What kind of business does that?
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Please submit your complaint regarding their recent experience travelling with us for a full investigation to be done. DW
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