@Ryanair lost my baby's backpack carrier last Tues. Rome to Dub. Staff on flight and helpline no help at all. What next?
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It never arrived we think. Cabin crew just told us to go to baggage hall and it would be there.
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Ok. If the bag never arrived you would need to report this at the airport and you would have been given a file reference number. Is this 1/2
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