Hi Ellen, did you report this when you arrived, do you have a reference we can check? EA
Thanks Ellen, and have you made contact with the airport to confirm where the missing piece from the wheelchair is? EA
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No parts found . Chair is distorted and not safe . Front wheel not touching floor. How can it be destroyed from plane to cargo?
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Thanks Ellen, we are very sorry to hear about this, I have escalated this to the agent who is dealing with the case for an update. EA
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