@Ryanair So you ripped the lock & zip from my suitcase, rendering it totally useless on outbound flight. Getting nowhere with my report!
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Replying to @not_sarahlou
Hi Sarah, did you report this at the arrival airport? JH
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Replying to @Ryanair
Yes, I then immediately filed an online report as instructed but now it won't process any further as I do not have a receipt to upload.
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Replying to @not_sarahlou
Hi Sarah, Do you have any proof of purchase of your bag ? LR
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Replying to @Ryanair
No we paid cash so nothing on statements. Hence why I am now stuck getting nowhere with the process. Can you help?
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Replying to @not_sarahlou
Do you have your booking reference and claim number ? LR
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Replying to @not_sarahlou
Thank you for this. I have passed this on to the customer service agent dealing with your case. LR
3:50 AM - 3 Jul 2017
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