#AskRyanair why can't customer services refund me for my ruined suitcase? They offered half the cost. & why can't I talk directly to them?!pic.twitter.com/AJp448pwfn
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who do I submit the claim to? Email address please?
Hi Natalie, please DM FAO Bill and we'll investigate it further.
#AskRyanair thanks BH - I can give you my ref numbers. Seriously why should a customer have to dedicate so much time to this?! very poor
#AskRyanair - here Bill - Ref: 1574198/NP83QC/VB
Your company refuse to fully refund me for a brand new suitcase that YOUR staff destroyed.pic.twitter.com/Z5fuaNbmWr
#AskRyanair I cannot replace my case with half a refund. There was ZERO wear and tear. Respect your customers
#AskRyanair I am still waiting for your reply! Please respect your customers and respond today.
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