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His name is Trigger
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Funny how they replied to you straightaway, I've been on hold for hours.
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Hurrah! After SIXTEEN HOURS I got a reply. But now it seems they're on a very long lunch break. Getting one response per hour or so at the moment..... No signs of life since 11.44, it's now 2.15 here....
End of conversation
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haha they just directed you to a chatbot again lol - well don Ryanair on providing the worst customer service the world has ever seen

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Days later and via DM, email and phone still nothing. But I'm not an ex footballer so clearly not a priority for them. Glad you got yours sorted, I'll just have to take losing €100 on the chin.
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