Please contact 
Morning, please can someone reply to the DM’s that were started on Monday? Thanks
Good morning from Ryanair! 
Our agents Alisofi, Balazs and Erika are working hard to get back to all customer queries 
Please DM @AskRyanair if you require assistance
-
-
Thanks. Twitter will use this to make your timeline better. UndoUndo
-
-
-
Hey! Thanks ive sent an urgent DM but it’s just coming back with bot replies. Would appreciate help as you’ve cancelled only one leg of my trip so now I have a flight out of a city that I don’t live in & can’t get to
Thanks. Twitter will use this to make your timeline better. UndoUndo
-
-
-
You need more than 3 agents. Haven’t had a reply from a complaint more than 4 weeks ago. It’s shoddy
-
You’ll be waiting, then you’ll get this……effectively resetting their obligation to deal with your complaint within 6 weeks.https://twitter.com/99treble/status/1418033928523366401 …
Complained to@Ryanair 4 wks ago. They’ve 6 wks to reply..this is what they send; NB: Option where the query hasn’t been resolved brings you back to the start of the complaints process! Like their Chat option! Start at 900+ in Q then kick you out when you get near 100!
pic.twitter.com/7I0LmNsTAbShow this thread - Show replies
New conversation -
-
-
Can your agents tell me why you aren’t issuing refunds to people who couldn’t legally fly due to COVID-19 restrictions?
@CMAgovUK@askryanair@WhichTravel@MartinSLewis@KateyJbro#brokenbritain#ryanairthieveshttps://www.gov.uk/government/news/cma-launches-action-against-british-airways-and-ryanair-over-refunds … -
Classed as clinically extreamly vulnerable, told to stay at home, and because I booked in advance in Oct 2019 for flights in Oct 2020, they flew the flight, I lost 688.00, they did say I could rebook for a charge of 400.00, daylight robbery
- Show replies
New conversation -
-
-
Maybe other staff (managers etc) could help, if there are only 3 agents? There are usually 499 people in the queue...
Thanks. Twitter will use this to make your timeline better. UndoUndo
-
-
-
Hello! Do I need pre-departure Covid test to travel to Poland pls? Or is it just on return ? Thx
-
Check Poland's government website
- Show replies
New conversation -
-
-
#Ryanair hopefully they'll be able to respond personally to emails rather than sarcastic standard reply ... deal with complaints effectivelyThanks. Twitter will use this to make your timeline better. UndoUndo
-
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.