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Ryanair's profile
Ryanair
Ryanair
Ryanair
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@Ryanair

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RyanairVerified account

@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    Two-way (sending and receiving) short codes:

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    1. This Tweet is unavailable.
      Ryanair‏Verified account @Ryanair 9 Aug 2018
      Replying to @Geoff1158

      Hi, Please can you advise of your booking reference and claim number? LR

      7:13 AM - 9 Aug 2018
      8 replies 0 retweets 0 likes
        1. Geoff Saunders‏ @Geoff1158 9 Aug 2018
          Replying to @Ryanair

          You wrote "Our Ref:2496592/YWKC6B" flight was AGP MAN claim you approved for payment was 433.17 EUR under Article 7 of EU261/2004

          0 replies 0 retweets 0 likes
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        1. Geoff Saunders‏ @Geoff1158 9 Aug 2018
          Replying to @Ryanair

          Our Ref: 2496592/YWKC6B: This is the lie that you sent: “I regret to advise that your compensation of 433.17 EUR under Article 7 of EU261/2004 was returned to our account due to an error.” The bank details are 100% correct.

          0 replies 0 retweets 0 likes
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        1. Geoff Saunders‏ @Geoff1158 9 Aug 2018
          Replying to @Ryanair

          Our Ref: 2496592/YWKC6B This is the lie that you sent: “I regret to advise that your compensation of 433.17 EUR under Article 7 of EU261/2004 was returned to our account due to an error.” The bank details are 100% correct.

          0 replies 0 retweets 0 likes
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        1. Geoff Saunders‏ @Geoff1158 9 Aug 2018
          Replying to @Ryanair

          Your DM says payment sent on 3 Aug. Yes and the letter saying that it was refused came AFTER that. That is why I need to check it. And that is why YOU have blocked me checking the Complaint line.

          0 replies 0 retweets 0 likes
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        1. Geoff Saunders‏ @Geoff1158 9 Aug 2018
          Replying to @Ryanair

          Your reply in DM said the payment was made on 3rd. Yes and the letter saying that it was REFUSED came AFTER that. That is why I need to check it. And that is why YOU have blocked me checking the Complainttracker.

          0 replies 0 retweets 0 likes
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        1. Geoff Saunders‏ @Geoff1158 14 Aug 2018
          Replying to @Ryanair

          No response to my questions then? Typical.

          0 replies 0 retweets 0 likes
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        1. Geoff Saunders‏ @Geoff1158 20 Aug 2018
          Replying to @Ryanair

          Booking ref and data all sent - now 11 DAYS LATER - NO PAYMENT! Yet you said on 3 AUGUST "Payment HAS BEEN MADE!" That is what YOU SAID!!! So YOU LIED!!!!

          0 replies 0 retweets 0 likes
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        1. New conversation
        2. Geoff Saunders‏ @Geoff1158 22 Aug 2018
          Replying to @Ryanair

          YOu have them. 3 weeks since you said "Your payment HAS BEEN MADE!!" 3 weeks. This says so much more than any words you write here. "Your payment HAS BEEN MADE" is what you wrote. This shows what you think of your customers. THIS I will post on Easyjet Jet2com and Norwegian pages

          1 reply 0 retweets 0 likes
        3. Ryanair‏Verified account @Ryanair 22 Aug 2018
          Replying to @Geoff1158

          Hi Geoff, we're very sorry for the inconvenience, a follow-up cheque or bank transfer has been sent. JC

          10 replies 0 retweets 0 likes
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