@Ryanair still waiting for a response from you....
Hi, you already have the 20 kg bag for both flights under the passenger Lauren. Under the other passenger you only have the outbound one. Would you like to add one for the return? MM
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the reason i have a 20kg one for return is because i paid ANOTHER £40 to rectify the mistake - simply due to the incompetence of your customer service team - i would like you to provide a way to contact (that i will actually get a reply to) to get a refund for the errors made!
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Hi, we are sorry to hear this. Please submit a complaint here https://contactform.ryanair.com/?cr=4-0&lg=en&id=43&compr=Other … … and our customer service department to investigate. MM
End of conversation
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