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Ryanair's profile
Ryanair
Ryanair
Ryanair
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@Ryanair

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@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    Two-way (sending and receiving) short codes:

    Country Code For customers of
    United States 40404 (any)
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    1. Alice Clark-Platts‏ @aclarkplatts 22 Jul 2018

      Travel odyssey was of course shattered by RyanAir. Three hour delay meant no car so stuck in Toulouse airport at 3am. Emergency holiday inn; 2 shattered kids; 4 shattered adults. Never again @Ryanair!!!!

      3 replies 0 retweets 0 likes
    2. Ryanair‏Verified account @Ryanair 22 Jul 2018
      Replying to @aclarkplatts

      Morning Alice, we are sorry to hear of the delay you experienced. Please forward your booking reference and flight information in you would like some further assistance. AG

      1 reply 0 retweets 0 likes
    3. Alice Clark-Platts‏ @aclarkplatts 22 Jul 2018
      Replying to @Ryanair

      Flight was FR281 Stansted to Toulouse. Ref UWGDWR. Unacceptable delay including over one hour on tarmac. Leading to cost of hotel. 2 young kids. Terrible experience.

      1 reply 0 retweets 0 likes
    4. Ryanair‏Verified account @Ryanair 22 Jul 2018
      Replying to @aclarkplatts

      Hi Alice, we are very sorry about this delay, please complete the https://eu261claims.ryanair.com/  with regards to your delay. AG

      1 reply 0 retweets 0 likes
    5. Alice Clark-Platts‏ @aclarkplatts 23 Jul 2018
      Replying to @Ryanair

      I have tried but computer form claims flight number to be incorrect... FR281.

      1 reply 0 retweets 0 likes
    6. Ryanair‏Verified account @Ryanair 23 Jul 2018
      Replying to @aclarkplatts

      Hi Alice, was your flight delayed over 3 hours? AG

      1 reply 0 retweets 0 likes
    7. Alice Clark-Platts‏ @aclarkplatts 23 Jul 2018
      Replying to @Ryanair

      Just under 3 hours. By ten minutes. It has cost us an overnight hotel and the upset and stress of 2 young children. What say you?

      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 23 Jul 2018
      Replying to @aclarkplatts

      Hi, please complete the following form in relation to this as you cannot complete the EU261 form https://contactform.ryanair.com/?cr=4-0&lg=en&id=43&compr=Other … AG

      12:36 AM - 23 Jul 2018
      2 replies 0 retweets 0 likes
        1. Alice Clark-Platts‏ @aclarkplatts 23 Jul 2018
          Replying to @Ryanair

          So you are saying we cannot get any recompense because flight was delayed by 2 hours fifty minutes?

          0 replies 0 retweets 0 likes
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        1. Alice Clark-Platts‏ @aclarkplatts 23 Jul 2018
          Replying to @Ryanair

          We have missed two days of our holiday and had to pay over €300 for a hotel and you wil do nothing about this?

          0 replies 0 retweets 0 likes
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