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Ryanair
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@Ryanair

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@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    1. Elena Giroli‏ @NenaDodi 8 Jul 2018

      trying to figure out how to go back home but @Ryanair doesn't help. 3+hours delay from Verona and no assistance #computersaysno #lasttimeryanair

      3 replies 1 retweet 0 likes
      Show this thread
    2. Ryanair‏Verified account @Ryanair 8 Jul 2018
      Replying to @NenaDodi

      Hi, apologies for the delay you have experienced. You can submit the following form in relation to the delay https://eu261claims.ryanair.com/  AG

      1 reply 0 retweets 0 likes
    3. Elena Giroli‏ @NenaDodi 12 Jul 2018
      Replying to @Ryanair

      i submitted the form to claim back my ticket. i've been denied as the flight was not 2 h delay.. It was indeed 5+ hours! is that a joke? i arrived home at 8pm instead of midday. C' mon! very very upset!

      1 reply 0 retweets 0 likes
    4. Ryanair‏Verified account @Ryanair 12 Jul 2018
      Replying to @NenaDodi

      Hi Elena, can you please DM us your booking reference please. AG

      1 reply 0 retweets 0 likes
    5. Elena Giroli‏ @NenaDodi 12 Jul 2018
      Replying to @Ryanair

      just done it

      1 reply 0 retweets 0 likes
    6. Ryanair‏Verified account @Ryanair 12 Jul 2018
      Replying to @NenaDodi

      Great, a customer service agent will be in touch soon. AG

      2 replies 0 retweets 0 likes
    7. Elena Giroli‏ @NenaDodi 15 Jul 2018
      Replying to @Ryanair

      It never happened.. any news on my refund ?

      1 reply 0 retweets 0 likes
    8. Ryanair‏Verified account @Ryanair 15 Jul 2018
      Replying to @NenaDodi

      HI Elena, I can see you boarded the flight, so no refund of the flight is due in this case. You can submit any reasonable expenses here: https://eu261expenseclaim.ryanair.com/  AR

      1 reply 0 retweets 0 likes
    9. Elena Giroli‏ @NenaDodi 16 Jul 2018
      Replying to @Ryanair

      Hey, at the airport they said, after our 6h delay that you had reimburs the ticket . We boarded at 2.25pm instead of 10am and took off at 4pm.

      1 reply 0 retweets 0 likes
    10. Elena Giroli‏ @NenaDodi 16 Jul 2018
      Replying to @NenaDodi @Ryanair

      This is exactly what I did and you replied saying my flight wasn’t more than 3h delay!?? How do you calculate time?pic.twitter.com/3NOVpezZ77

      This media may contain sensitive material. Learn more
      1 reply 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 16 Jul 2018
      Replying to @NenaDodi

      HI, we're sorry for the inconvenience please see here your passenger rights: http://bit.ly/2fhIFEB  and here is the claim form if you wish: https://eu261claims.ryanair.com/  JC

      12:36 PM - 16 Jul 2018
      • 1 Like
      • Elena Giroli
      1 reply 0 retweets 1 like
        1. Elena Giroli‏ @NenaDodi 17 Jul 2018
          Replying to @Ryanair

          ITS NOT WORKING! and it is very confusing as my flight was 6 hours delayed and i was reassured by your staff about the refund. you really upset me. very very disappointed. I will never pay for your flights again.

          0 replies 0 retweets 0 likes
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