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Ryanair's profile
Ryanair
Ryanair
Ryanair
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@Ryanair

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RyanairVerified account

@Ryanair

welcome aboard ✈️ Please DM @askryanair for customer support. Agents are here to help from 7am-7pm 👋

ryanair.com
Joined June 2013

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    Two-way (sending and receiving) short codes:

    Country Code For customers of
    United States 40404 (any)
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    United Kingdom 86444 Vodafone, Orange, 3, O2
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    1. Aislinn Fairbanks‏ @Aisfairbanks 28 Jun 2018

      @Ryanair my flight has been delayed 5 hours and I read we should be given vouchers for food and drinks yet this hasn’t happened. What would you advise? I’m hungry and I don’t want to get hangry

      2 replies 0 retweets 1 like
    2. Ryanair‏Verified account @Ryanair 28 Jun 2018
      Replying to @Aisfairbanks

      HI, we're sorry for the inconvenience please see here your passenger rights: http://bit.ly/2fhIFEB  and here is the claim form if you wish: https://eu261claims.ryanair.com/  JC

      1 reply 0 retweets 0 likes
    3. Aislinn Fairbanks‏ @Aisfairbanks 11 Jul 2018
      Replying to @Ryanair

      Your customer service department is an absolute disgrace. You’ve confirmed sending a compensation cheque but to the WRONG address, which we’ve emailed about and called yet no one over the phone can help and we have to wait at least 7 days (as standard) for a reply to an email?

      1 reply 0 retweets 0 likes
    4. Ryanair‏Verified account @Ryanair 11 Jul 2018
      Replying to @Aisfairbanks

      Hi Aislinn, can we have your booking reference please linked to this claim. AG

      1 reply 0 retweets 0 likes
    5. Aislinn Fairbanks‏ @Aisfairbanks 11 Jul 2018
      Replying to @Ryanair

      Thank you for getting back to me. Reference is 2459476 and the flight reference is MWIS7L

      2 replies 0 retweets 0 likes
      Ryanair‏Verified account @Ryanair 13 Jul 2018
      Replying to @Aisfairbanks

      Hi, can you confirm the last response you have received please. AG

      7:44 AM - 13 Jul 2018
      2 replies 0 retweets 0 likes
        1. New conversation
        2. Aislinn Fairbanks‏ @Aisfairbanks 14 Jul 2018
          Replying to @Ryanair

          The last response was ryanair confirming they’d sent the cheque (to the wrong address)& that was on 6/07. We have emailed & called urgently re the address with no reply/ help to try and get this to current address. Please help.

          1 reply 0 retweets 0 likes
        3. Aislinn Fairbanks‏ @Aisfairbanks 16 Jul 2018
          Replying to @Aisfairbanks @Ryanair

          Have you got any news on this? We really need some help sorting this, please. The lack of communication / responses has been horrendous, I’ve never experienced anything like this before.

          0 replies 0 retweets 0 likes
        4. End of conversation
        1. New conversation
        2. Aislinn Fairbanks‏ @Aisfairbanks 17 Jul 2018
          Replying to @Ryanair

          This is utterly ridiculous to still have no response or help via emails or on here about this. What is going on? How are Ryanair going to rectify this mistake?

          1 reply 0 retweets 0 likes
        3. Aislinn Fairbanks‏ @Aisfairbanks 23 Jul 2018
          Replying to @Aisfairbanks @Ryanair

          This is still not sorted. Please can you help?

          0 replies 0 retweets 0 likes
        4. End of conversation

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